ACC Office Customer Service Representative - On Call

DUTIES AND RESPONSIBILITIES:

Provide the highest level of customer service for all visitors to the Anthem Community Council offices. This on-call, variable- hour position will answer calls in a professional manner; responding to resident inquiries in a timely and accurate manner; forwarding callers to appropriate staff. Perform general office duties, filing, special projects and other administrative duties as assigned. Provides resident and administrative support as needed.

 

ESSENTIAL DUTIES:

  • Greet, acknowledge, and interact with residents in a friendly and professional manner;
  • General administrative duties including telephone communications, word processing, filing, copying, general correspondence, data entry using Excel, and web internet applications such as Outlook, Citrix, and Caliber;
  • Excellent communications skills required for written, verbal and customer service;
  • Must be accurate, perform quality work and maintain confidential information;
  • Cross trains with Welcome Center, working in this vital area as needed;
  • Ability to learn and setup audio/visual support for various groups as requested;
  • Cleans and maintains the work area and other program areas by following the cleaning checklist and performing assigned tasks including setup and clean up after events;
  • Articulates extensive knowledge of ACC activities, programs and services, policies, and procedures;
  • Maintains a safe environment for all the visit the Civic building;
  • Ensures that established policies and procedures are enforced;
  • Keep accurate Incident reports and report them immediately to management;
  • Attend all staff meetings as scheduled;
  • Maintain accurate time card activity;
  • Other duties as assigned by the Community Service Manager.

 

QUALIFICATION REQUIREMENTS

  • Education: A minimum 2 years of High School completed or equivalent, previous experience in a related position helpful.
  • Experience: Experience working with various computer programs in a strong customer service environment.
  • Must have aptitude for detailed, highly effective interpersonal and problem solving skills. Excellent communication skills are also required in for this position.
  • CPR & First Aid certifications are helpful, but not required.
  • Schedule is flexible and variable within our 5 day work week working mornings, afternoons, or early evenings; some holidays, hours/schedules may vary. Applicants must be at least 18 years of age.
  • Work location– Anthem Civic Building –3701 W. Anthem Way, #201, Anthem.

 

BENEFITS

ACC employees may use Anthem’s comprehensive Community Center, tennis courts, Aquatics Park with heated pool and Community Park as a health and wellness benefit. Staff may also sign up for a variety of fitness classes and activities at resident prices. Eligible staff may also participate in our 401K Plan.

 

This position reports directly to: Jackie Lee-Secoda, Community Service Manager

 

Please send your cover letter, detailed resume and application to Human Resources at:

Emailjobswithanthem@anthemcouncil.com | Fax:  623-742-6170

US Mail:  3701 W. Anthem Way, Suite #201 Anthem, AZ  85086

Or apply in person at the Anthem Community Council Office

 

Applications can be secured from the Anthem Community Council website: onlineatanthem.com/sites/default/files/anthem-employment-application.pdf

Posting date: 05/18/2017      Posting expires:  Upon Selection

The ACC is an EOE Employer